Research Lab
Optum UXDS
Journey Map, Large-Scale Case Study, and Optimized HTML Code to WCAG Standards. Pioneered video research, recording user interactions on mobile, tablet, and desktop devices. Conducted card sorting to organize site content for UHG, UHC, and Optum.com. All tasks rooted in usability testing, the process of evaluating a product or service's user-friendliness.
Customer Experience Includes, WCAG code verification, print, advertising, and front-end development. In collaboration with skilled researchers.
